Logo Picture + Space

Terms & Conditions

Last updated: 16 February 2026

These terms and conditions apply to all offers, products, and services of Picture + Space, as well as to all agreements concluded via our website and related channels.

 

1. Picture + Space details

Picture + Space
‘t Grachtje Over 60
1625 PJ Hoorn
Email: info@pictureandspace.com
CoC (KvK): 67711324
VAT: NL857143487B01

Where these terms refer to “we”, “us” or “Picture + Space”, this means Picture + Space. Where we use “you”, “your” or “customer”, we mean the (consumer) purchaser of our products or services.

 

2. Scope

  1. These terms and conditions apply to all offers, orders, agreements, and deliveries by Picture + Space, both for physical products (such as books) and digital products (such as online courses, website templates, and branding packages).
  2. By placing an order or purchasing a product/service from Picture + Space, you agree to these terms and conditions.

Deviations from these terms are only valid if they have been expressly agreed in writing with us.

3. Offer and prices

  1. We do our best to describe our offer as completely and clearly as possible: what you receive, at what price and under which conditions.
  2. All prices on the website are stated in euros and include VAT, unless indicated otherwise.
  3. Obvious errors or mistakes in the offer (such as clear typing errors in prices) are not binding on us.
  4. Promotions or temporary offers are only valid during the period stated with them.

4. Ordering and conclusion of the agreement

  1. You place an order via our website or another channel we provide.
  2. The agreement is concluded when you complete the order, and you will receive a confirmation email from us.
  3. We ask you to fill in your details correctly and completely. You are responsible for providing correct information, such as your email address and delivery address.

5. Payment

  1. Payment is made via the payment methods we offer on the website (e.g., iDEAL, credit card).
  2. You must pay immediately when placing the order, unless we have expressly agreed otherwise.
  3. If a payment cannot be completed or is reversed, we reserve the right to cancel the order or to deliver only once payment has been made.

6. Delivery of physical products

  1. Physical products are shipped to the delivery address you provided when placing your order.
  2. We strive to deliver within the indicated delivery time. If this does not work for any reason, we will let you know as soon as possible.
  3. The shipping costs are clearly stated during the ordering process.
  4. The risk of damage to or loss of products passes to you upon receipt of the shipment (or by a third party designated by you, other than the carrier).

7. Delivery of digital products

  1. Digital products (such as online courses, website templates, and branding packages) are provided via online access (e.g., via a login environment) or a download link.
  2. After payment is complete, we do our best to grant you access or provide the download link as soon as possible, usually immediately.
  3. You are responsible for keeping your login details confidential and for storing any downloaded files.

8. Right of withdrawal and returns – physical products

  1. For physical products, you have a statutory cooling-off period of 14 days from the day you (or someone designated by you, other than the carrier) receive the product.
  2. Within these 14 days, you may withdraw from the purchase without giving any reason. Please inform us of this by email within the period.
  3. After notifying us, you then have another 14 days to return the product to us, preferably in its original condition and packaging.
  4. The costs of returning the product are at your own expense, unless we have agreed otherwise together.
  5. As soon as we have received the product (or you have demonstrated that it has been sent), we will refund the purchase amount and any standard shipping costs of the original shipment to you within 14 days.
  6. If the product has been used more than necessary to view and assess it (for example, due to clear signs of use), we may deduct depreciation.

9. Digital products and cooling-off period

  1. In principle, a statutory cooling-off period of 14 days also applies to digital products (such as online courses, templates and branding packages).
  2. Because you can access the content of digital products, we ask you, during checkout, to consent to immediate delivery and confirm that you understand that you thereby waive your 14-day cooling-off period.
  3. Once you have been given immediate access to the digital product (for example, via a login or download link), you can no longer withdraw from the purchase based on the cooling-off period.
  4. If something goes wrong with your digital product – you do not get access, a download link does not work, or a file is technically unusable – please get in touch with us as soon as possible. Together, we will look for an appropriate solution, such as re-enabling access, resending files, providing technical support, or – in exceptional cases – (partial) repayment or an alternative product.

10. Complaints and issues

  1. We think it is important that you are satisfied. Do you have a complaint about a product or service, or does something go wrong with your order? Please let us know as soon as possible by email.
  2. Describe your complaint as clearly as possible and include your order number. As a rule, we respond promptly and work with you to find a solution.
  3. If we are unable to resolve the issue together, you can always seek advice on your consumer rights from, for example, the Juridisch Loket (Legal Aid Desk) or another organisation.

11. Intellectual property

  1. All content of Picture + Space – such as texts, photos, videos, illustrations, designs, templates, courses and branding packages – remains the property of Picture + Space.
  2. As a customer, you receive a personal, non-exclusive licence to use the digital product you purchased for your own (business) purposes, as described with the product.
  3. It is not permitted to:
    • sell or resell our digital products or parts thereof;
    • give them away as a freebie.
    • publish them or share them with third parties outside your own organisation (unless expressly permitted);
    • offer them as your own work or as part of your own template or course packages.
  4. If you wish to use our products or designs in a way other than described above, please get in touch with us first.
  5. For real estate presentation assignments, the General Terms and Conditions for Real Estate Presentation agreed at the time of entering into the cooperation apply.

12. Acceptable Use Policy

  1. For the use of our (online) services, accounts and other digital facilities of Picture + Space, an additional document applies – in addition to these terms and conditions: the Acceptable Use Policy.
  2. The Acceptable Use Policy describes which uses of our services are allowed and which are not. This includes rules about misuse, spam, unauthorised access and infringement of third-party (intellectual property) rights.
  3. The most recent version of the Acceptable Use Policy is always available on our website.
  4. By using our (online) services, you agree to the Acceptable Use Policy in force at that time.
  5. We may amend the Acceptable Use Policy from time to time. If there are changes that may be important to you, we will do our best to inform you of them in a reasonable way (for example, via our website, by email, or in your account environment), in addition to what is stated in the Acceptable Use Policy itself.

13. Liability

  1. We do our best to create and offer our products and services as carefully as possible. However, we cannot guarantee that everything will always be perfect or that every outcome will be exactly what you expected.
  2. To the extent permitted by law, our liability is limited to the amount of the order to which the damage relates.
  3. We are not liable for indirect damage, such as consequential damage, loss of profit, or missed opportunities, unless there is intent or deliberate recklessness on our part, or unless mandatory law provides otherwise.

14. Force majeure

  1. Sometimes, circumstances beyond our control (for example, technical failures, illness, government measures, or failures at hosting providers) mean we are temporarily unable to deliver or deliver on time. This is called force majeure.
  2. In the event of force majeure, we may temporarily suspend our obligations. If the force majeure situation lasts too long or is permanent, you and we may terminate the agreement (in whole or in part). In that case, we will look for a reasonable solution together.

15. Personal data and privacy

  1. We handle your personal data with care.
  2. In our privacy policy, we explain which data we collect, for what purposes we use it and what rights you have in that respect.
  3. By placing an order, you agree to the processing of your data as described in our privacy policy.

16. Applicable law and disputes

  1. These terms and conditions, as well as all agreements between you and Picture + Space, are governed by Dutch law.
  2. If a dispute arises that we cannot resolve together, it will, insofar as mandatory law does not provide otherwise, be submitted to the competent court in the district in which Picture + Space has its registered office.