Logo Picture + Space
Terms & Conditions

Last updated: 16 February 2026

These general terms and conditions apply to all offers, products, and services of Picture + Space and to all agreements concluded via our website and related channels.

 

1. Data Picture + Space

Picture + Space
’t Grachtje Over 60
1625 PJ Hoorn
E-mail: info@pictureandspace.com

Chamber of Commerce: 67711324
VAT: NL857143487B01

Where in these terms and conditions we speak of “we” , “us” of “Picture + Space” , we mean Picture + Space. Where we “you” , “you” of “customer” by 'customer', we mean the (private) purchaser of our products or services.

 

2. Applicability

  1. These general terms and conditions apply to all offers, orders, agreements and deliveries from Picture + Space, both for physical products (such as books) as for digital products (such as online courses, website templates, and branding packages).
  2. By placing an order or purchasing a product/service from Picture + Space, you agree to these terms and conditions.
  3. Deviations from these terms are only valid if they have been expressly agreed with us in writing.

 

3. Offer and prices

  1. We do our best to describe our offer as completely and clearly as possible: what you get, for what price, and under what conditions.
  2. All prices on the website are stated in euros and include VAT, unless otherwise indicated.
  3. Obvious errors or mistakes in the offer (such as clear typos in prices) do not bind us.
  4. Promotions or temporary offers are only valid during the period mentioned.

 

4. Ordering and formation of the agreement

  1. You place an order via our website or another channel offered by us.
  2. The agreement is established at the moment you complete the order and have received a confirmation from us via e-mail.
  3. We ask you to enter your details correctly and completely. You are responsible for providing your e-mail address and delivery address correctly, for example.

 

5. Payment

  1. Payment is made via the payment methods we offer on the website (e.g. iDEAL, credit card, etc.)
  2. You must pay directly when placing the order, unless we have expressly agreed otherwise.
  3. If a payment cannot be completed or is reversed, we reserve the right to cancel the order or only deliver it once payment has been made.

 

6. Delivery of physical products

  1. Physical products are shipped to the delivery address you provided with your order.
  2. We strive to deliver within the indicated delivery time. If this is not possible due to circumstances, we will let you know as soon as possible.
  3. The shipping costs will be clearly stated during the ordering process.
  4. The risk of damage to or loss of physical products passes to you the moment the shipment has been received by you (or a third party designated by you, not the carrier).

 

7. Delivery of digital products

  1. Digital products (such as online courses, website templates, and branding packages) are delivered via online access (e.g., through a login environment) or via a download link.
  2. Upon completion of payment, we will do our best to give you access or provide the download link as quickly as possible, usually immediately.
  3. You are responsible for handling your login details confidentially and for storing the files you download.

 

8. Right of withdrawal and returns – physical products

  1. For physical products, you have a statutory cooling-off period of 14 days from the day that you (or someone you designate, not the carrier) receive the book.
  2. Within these 14 days, you may revoke the purchase without stating reasons. Let us know within the period via e-mail.
  3. After your notification, you have 14 days to return the book to us, preferably in its original condition and packaging.
  4. The costs for returning the item are at your own expense, unless we have agreed otherwise.
  5. As soon as we have received the product (or you have demonstrated that it is on its way), we will refund the purchase price and any standard shipping costs of the outward journey to you within 14 days.
  6. If the product has been used more than necessary to view and assess it (e.g. clear signs of use), we may deduct an amount for depreciation.

 

9. Digital products and cooling-off period

  1. For digital products (such as online courses, templates and branding packages), a statutory cooling-off period of 14 days also generally applies.
  2. Because you can gain immediate access to the content of digital products, we ask you at checkout to give permission for immediate delivery and to confirm that you know that you will lose your 14-day cooling-off period.
  3. Once you have gained direct access to the digital product (e.g. via login or download link), you can no longer revoke the purchase based on the cooling-off period.
  4. If something goes wrong with your digital product – you can't access it, a download link doesn't work, or a file is technically unusable – please contact us as soon as possible. We will then look for a suitable solution together, such as granting access again, resending files, technical assistance, or – in exceptional cases – (partial) refund or an alternative product.

 

10. Complaints and problems

  1. We believe it is important that you are satisfied. Do you have a complaint about a product or service, or does something go wrong with your order? Let us know as soon as possible via e-mail.
  2. Describe your complaint as clearly as possible and mention your order number. We usually respond within a reasonable timeframe and try to find a solution together with you.
  3. If you cannot reach an agreement with us, you can always seek advice on your rights as a consumer, for example from the Juridisch Loket or another organisation.

 

11. Intellectual property

  1. All content from Picture + Space – such as texts, photos, videos, illustrations, designs, templates, courses, and branding packages – remains the property of Picture + Space.
  2. As a customer, you receive a personal, non-exclusive right of use to use the digital product you purchased for your own (business) purposes, as described with the product.
  3. It is not permitted to: our digital products or parts thereof:
    • sell or resell;
    • give away as a freebie;
    • disclose or share with third parties outside your own organisation (unless expressly permitted);
    • offer as your own work or as part of your own template or course packages.
  4. If you wish to use our products or designs in a way other than stated above, please contact us first.
  5. For real estate presentation assignments, the agreed terms at the time of entering into the collaboration apply General Terms and Conditions for Real Estate Presentation .

 

12. Acceptable Use Policy (Terms of Use)

  1. For the use of our (online) services, accounts, and other digital facilities of Picture + Space, a separate document applies in addition to these general terms and conditions: the Acceptable Use Policy
  2. The terms of use describe which use of our services is and is not permitted. For example, think of rules about misuse, spam, unauthorized access, and infringement of third-party (intellectual property) rights.
  3. The most current version of the terms of use can always be found on our website
  4. By using our (online) services, you agree to the terms of use that apply at that moment.
  5. We may adjust the terms of use from time to time. If there are changes that could be important to you, we will do our best to inform you in a reasonable way (for example, via our website, by e-mail, or in your account environment), in addition to what is stated in the terms of use themselves.

 

13. Liability

  1. We do our best to create and offer our products and services as carefully as possible. However, we cannot guarantee that everything is always perfect or that every outcome is exactly what you expected.
  2. To the extent permitted by law, our liability is limited to the amount of the order to which the damage relates.
  3. We are not liable for indirect damages, such as consequential damages, lost profits, or missed opportunities, unless there is intent or gross negligence on our part or mandatory law dictates otherwise.

 

14. Force majeure

  1. Sometimes, due to circumstances beyond our control (for example, technical failures, illness, government measures, failures at hosting providers), we may be temporarily unable to deliver or deliver on time. We call this force majeure.
  2. In case of force majeure, we may temporarily suspend our obligations. If the force majeure situation lasts too long or is permanent, you and we may (partially) terminate the agreement. We will then look for a reasonable solution together.

 

15. Personal data and privacy

  1. We handle your personal data with care.
  2. In our Privacy Policy, we explain what data we collect, what we use it for, and what rights you have in this regard.
  3. By placing an order, you agree to the processing of your data as described in our Privacy Policy.

 

16. Applicable law and disputes

  1. Dutch law applies to these general terms and conditions and to all agreements between you and Picture + Space.
  2. If a dispute arises that we cannot resolve together, it will be submitted – insofar as mandatory law does not dictate otherwise – to the competent court in the district where Picture + Space is located.